Juya Privacy Policy – Our Commitment to Protecting Your Data

Juya believes that every user's privacy is a fundamental right. From the moment you register on our platform to every transaction you make, we handle your data with the utmost care. As a trusted platform for Bangladesh's betting community, we want you to always know where your data goes and how it is used.

In this Privacy Policy, we clearly explain what data is collected, why it is collected, how long it is retained, and what steps we take to keep your information safe. We never sell your data to third parties or share it without authorization.

Juya complies with international data protection laws and best practices. Our privacy policy is regularly updated to ensure it remains relevant and effective.

Juya collects different types of information in different ways. Here is a detailed breakdown:

We only collect information that is genuinely necessary to provide our services, ensure security, and meet legal obligations. Collecting excessive or unnecessary data is against our policy.

Juya uses your data for the following purposes, each clearly defined and limited in scope:

• To create, verify, and manage your account.
• To process deposits and withdrawals.
• To personalize your betting experience.
• To send you relevant promotions and offers (subject to your consent).
• To prevent fraud, money laundering, and other illegal activities.
• To analyze and improve platform performance.
• To fulfill legal obligations and meet regulatory requirements.
• To promote responsible gaming and identify problematic betting patterns.

Juya retains your information only for as long as necessary. Retention periods vary depending on the type of data:

Once the retention period expires, your data is securely deleted or anonymized. Our deletion process follows international security standards.

Juya never sells your personal data. However, limited information may be shared in specific circumstances:

• Payment Providers: Only the necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Law Enforcement: Information is disclosed where required by court order or legal obligation.
• Regulatory Authority: Required information is shared with regulatory authorities for licensing and compliance purposes.
• Technology Partners: With NDA-bound technology providers for the operation of the platform.

• Your data is never sold to advertising companies.
• Data is not disclosed to unauthorized third parties.
• Your information is never shared on social media without your consent.

Juya uses cookies on the platform to make your experience smoother and more personalized. Different types of cookies serve different purposes:

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Juya uses industry-leading technology and practices to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: An additional layer of security at login.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Encrypted off-site backups that are regularly verified.
• Staff Training: All Juya staff undergo strict data protection training.

You have full control over your personal information at Juya. Your rights are outlined below:

To exercise these rights, email us at support@juya.ws. We will respond within 30 business days.

Juya strictly prohibits anyone under 18 from using the platform. We never knowingly collect data from minors. If we become aware that a minor has registered, the account will be terminated immediately and all associated data will be deleted.

If you suspect a minor is using Juya, please notify us immediately at support@juya.ws.

Juya works with a number of trusted third-party service providers to operate the platform. Each provider only receives the data necessary for their specific function:

• Payment Gateway: bKash, Nagad, Rocket – for processing transactions.
• Cloud Services: For secure data storage and backup.
• KYC Verification Services: Licensed agency for identity verification.
• Analytics Services: Anonymized data analysis to improve the platform.

Juya has strict confidentiality agreements in place with all third-party service providers. They are not permitted to use your data beyond the scope of those agreements.

Juya may update this Privacy Policy when necessary. For significant changes, we will notify you through the following methods:

1. A notification will be sent to your registered email.
2. A pop-up notice will be displayed when you log in to the platform.
3. The last updated date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated Policy. We recommend visiting this page regularly to stay informed.

For any questions, complaints, or requests regarding our Privacy Policy, please contact our data protection team:

We take every request seriously and make every effort to resolve it as quickly as possible.