Juya Terms & Conditions – Complete Betting Platform Terms

Juya (juya.ws) is an internationally licensed online Sports Betting and gaming platform. These Terms and Conditions ("Terms") form a legal agreement between Juya and its users. By using any of Juya's services, you automatically agree to these Terms.

The following are definitions of key terms used throughout this document:

• "Platform" – Juya's website, mobile app, and all associated services.
• "User" – Any individual who has registered an account or is actively using the Juya platform.
• "Betting Balance" – The actual funds available in your account.
• "Bonus Balance" – Credits received from promotions or bonuses that can be withdrawn after meeting the specified conditions.
• "Wagering Requirement" – The number of times you must wager the bonus amount before it can be withdrawn.

Juya is committed to being transparent and honest with its users. These terms are written in Bengali so that every Bangladeshi user can clearly understand their rights and responsibilities.

To open an account and use our services on Juya, the following conditions must be met:

• You must be at least 18 years old. Account registration by minors is strictly prohibited.
• You must be a real individual — corporate entities and bots are not permitted to create accounts.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Each person may register only one account. If multiple accounts are found, all of them will be closed.
• Juya employees and their immediate family members are not permitted to place bets on the platform.

You are fully responsible for the security of your Juya account. Please note the following important account rules:

• Keep your password strong and never share it with anyone.
• If you believe your account has been accessed without authorization, contact Juya support immediately.
• Identity verification may be required to update personal account information.
• Withdrawals will be restricted until KYC (Know Your Customer) verification is completed.
• Transferring or selling your account to another person is strictly prohibited.

Juya may request KYC documents at any time. The documents typically required include:

The following rules apply when betting on Juya. Please familiarise yourself with them for the best betting experience:

• Once a bet is confirmed, it cannot be cancelled — however, a cash-out option may be available.
• Both pre-match and live betting are available.
• If a betting market is temporarily suspended due to a technical issue, Juya reserves the right to void the affected bets.
• If the odds change, your bet will be placed at the updated odds — previous odds are not guaranteed.
• A maximum stake limit per event applies and may vary depending on the market.

If a match or event is cancelled, the stake for that bet is generally refunded. In some cases, special rules may apply as outlined in the respective market description.

Juya offers fast and secure transactions via bKash, Nagad, and Rocket. The key payment rules are outlined below:

• Withdrawal requests can only be made from verified accounts.
• Withdrawals must be made to the same payment method used for the original deposit.
• Juya does not charge any deposit fees, though your mobile banking provider may apply their own charges.
• Juya reviews suspicious transactions as part of its anti-money laundering measures.

Juya offers a variety of bonuses and promotions, each with its own terms detailed on the bonus page. General bonus rules are outlined below:

• The welcome bonus is available to new users only and applies once per account.
• A wagering requirement must be met before bonus funds can be withdrawn.
• Bets placed using the Bonus Balance generally require minimum odds of 1.5 or higher.
• Any unused bonus will be forfeited once the bonus offer expires.
• Juya reserves the right to modify or discontinue the bonus program at any time.

Juya believes betting is a form of entertainment, not addiction. That's why responsible gaming is our top priority. The following safeguards are in place at Juya:

• Set daily, weekly, and monthly deposit limits at your convenience.
• Self-Exclusion – You can request to have your account temporarily suspended for a specified period.
• View detailed reports of your betting history and spending.
• Users under 18 are strictly prohibited from creating an account.

If you feel that betting is having a negative impact on your life, please contact our Responsible Gaming Visit the page or contact our support team.

Juya takes the protection of your personal information very seriously. We follow the principles below:

• Your information is protected with SSL encryption and is never shared with third parties.
• Only licensed payment gateways are used to process payment information.
• Information may be shared with regulatory authorities when required by law.
• You can view, correct, or request deletion of your personal information at any time.

For more details, visit our Privacy Policy Visit the page.

The following activities are strictly prohibited on the Juya platform. Violations may result in account closure and forfeiture of your balance:

• Creating multiple accounts or using another person's account.
• Participating in match fixing or sports corruption.
• Arbitrage betting or bonus abuse.
• Engaging in money laundering or transactions involving illegal funds.
• Attempting to hack or manipulate the platform's software.
• Harassing or defrauding other users.
• Using bots or automated software to place bets.

Juya may temporarily suspend or permanently close an account under the following circumstances:

• For any violation of these terms and conditions.
• For failure to cooperate with KYC verification.
• If suspicious financial activity is detected.
• For self-exclusion at the user's own request.

If an account is closed with a remaining balance, Juya will determine, following an investigation, which funds are eligible for return and which will be forfeited.

If you disagree with any decision made by Juya, please follow the steps below:

1. Please reach out to our support team first via live chat or email.
2. We will provide an initial response within 48 hours of receiving your complaint.
3. Complex issues will be resolved within a maximum of 14 business days.
4. If you are not satisfied with Juya's decision, you may escalate your complaint to the relevant licensing authority.

Juya may update these Terms and Conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

We recommend visiting this page regularly and keeping an eye on the last updated date.